Send Us a Soft Whisper,
We are listening.
Whether you have a query about a traveling companion, need help restoring fluffiness to your package, or simply wish to say hello—our little post box is always open.
Drop Your Message
Our California Sanctuary
Fluff Creek companions travel across the sea and rest at our serene California oasis in Temecula. Here, our lead keeper MIKI QI tucks them in, inspects their safety, and preps them for local deliveries.
Temecula Valley Depot
Frequently Asked Whispers
Before dropping us a letter, look at these small tips from our California sanctuary.
My companion arrived squished in their travel bag. Is this normal?
Yes, absolutely! To reduce waste and protect our green spaces, we avoid using big cardboard boxes and ship our friends in safe, eco-friendly vacuum-sealed protective travel capsules. This keeps them clean and dust-free during transit.
Once you snap the vacuum seal open, give your companion a gentle pat, run your fingers through their mohair coat, and hold them close. They will breathe in the room's warm air and fluff back up to their beautiful full size within a few hours!
How fast will my companion reach me from the California Sanctuary?
We dispatch local packages within 24 to 48 hours directly from our Temecula regional hub in CA. Standard local delivery across North America and Europe takes between 3 to 15 business days, fully tracked so you can follow their journey.
Are MorisMos companions safe for newborns and sensitive skin?
Yes, safety is our highest promise. Every resident of Fluff Creek is strictly tested to meet rigorous CPSC (U.S. Consumer Product Safety Commission) safety standards and is fully certified by CPSIA.
We select only high-grade, hypoallergenic, lead-free, and non-toxic fabrics. Our materials are meticulously crafted to be gentle on sensitive baby skin, entirely shed-free, and perfectly secure for babies, toddlers, and adult collectors.