To keep your fluffy friend looking and feeling its best, always check the washing instructions on the sewn-in label or hangtag first. If you can't find these, don't worry—you can also check the individual item descriptions on our site for details. Here is our master cleaning guide based on your plush toy's size and type:

🧼 Spot Cleaning (For Minor Stains & All Sizes)
If your plush toy is surface-washable, you can simply spot-clean the stained area using mild soap, warm water, and a soft cloth. Gently rub, rinse with a damp cloth, and allow it to air-dry naturally.

🌀 Machine Wash Guide (For Small & Medium Plushies)
If the toy can easily tumble and rotate inside your washing machine drum, follow these safe protection steps:

• Step 1: Place your plush toy inside a pillowcase or a soft mesh laundry bag, then securely close or tie the opening to prevent friction wear.
• Step 2: Add a mild/neutral detergent and select the Gentle / Delicate / Hand-wash setting with cold water. Never use bleach.
• Step 3: Tumble dry on a low-heat, low-speed setting, or allow it to air dry naturally in a well-ventilated, shady area.
• Step 4: Gently fluff up and pat the plush toy to restore its huggable softness. You may need to run it through a few gentle tumble cycles to achieve ideal fluffiness.

🧸 Giant & Extra Large Size Guide (Unzip & Wash Skin)
Do NOT force-shove a giant or extra-large plush toy into the washing machine. It will not clean thoroughly and may cause structural damage to your appliance or the toy itself. Instead, follow our "Skin-Only" wash method:

1. Unzip the built-in hidden zipper and carefully remove all the internal PP cotton stuffing, placing it aside in a clean container.
2. Wash the skin using the machine's Gentle Mode with cold water, and tumble dry on low heat.
3. Place the empty plush toy skin/shell inside a pillowcase or mesh laundry bag.
4. Once the plush skin is fully dry, put the stuffing back inside, distributing the cotton evenly to eliminate lumps.
5. ✨ Fur Grooming: If your giant plush has long fur, use a hairdryer on a warm/hot setting while gently brushing it with a comb. The fur will instantly become neat, straight, and incredibly smooth!

⚖ SPECIAL CARE FOR WEIGHTED PLUSH TOUYS

Weighted plushies contain heavy beads inside to provide deep-pressure calming. They require extra gentle handling to protect their seams:

• Check First: Always verify if the tag explicitly states "Machine Washable." If not, stick strictly to surface spot-cleaning.
• Remove Weights if Possible: If the weighted bead bag is removable via a zipper/velcro pouch, always remove it before washing the plush skin. Do not wash the inner bead pouch.
• If Non-Removable: If the weight beads are sewn directly into the body, you must place the toy inside a thick pillowcase to dampen the impact of the heavy beads hitting the washing drum.
• Wash Settings: Wash with cold water + a gentle/wool cycle + a neutral detergent. Wash it completely alone or with very minimal lightweight items to prevent dragging or stretching.
• Drying: Use a very low-speed, short spin cycle. Once damp, re-insert the weighted beads (if removed), pat it back into shape, and allow it to finish drying flat.

Our giant teddy bears travel to you in highly compressed vacuum packaging to keep them clean and reduce transit emissions. When first unsealed, they may appear slightly wrinkled or flat. Restoring them is simple using these pro-tips:

If your plush has a zipper:

Unzip the cover, take out the cotton stuffing, and gently tease/pull it apart to spread the fibers. Place the stuffing back inside evenly to instantly regain its round, fat shape!

If it doesn't have a zipper:

Shake and pat the plush toy vigorously. Manually adjust the internal stuffing to distribute it evenly into the limbs and head.

💡 Pro Fluffing Shortcuts:

- Dryer Method (Quickest):Place the plush in the dryer on a low-heat, gentle setting for 20-30 minutes to expand the cotton immediately.                 

- Fur Grooming: If your teddy has long fur, blow it with a hairdryer on the hot setting and use a pet brush or wide comb to brush the fur. It will become incredibly smooth, neat, and straight!

Absolutely. Your child's safety is very important to us.

All MorisMos plush toys are intended for children ages 3 years and older. Our products meet CPSC safety standards and are certified in accordance with CPSIA requirements for children's products sold in the United States.

Each plush toy is made with soft, high-quality materials and filled with premium PP cotton for a comfortable cuddling experience. We also conduct quality inspections to help ensure every toy meets our safety and quality expectations before it reaches your family.

If you have any questions about a specific product, please feel free to contact our customer（support@morismos.com）support team.

Yes, we are delighted to offer FREE Stanrd Shipping on all orders worldwideda!

If you are in a rush (e.g. for a sudden birthday or graduation party), you can upgrade to our Priority Expedited Shipping Service for a flat rate of $29.90 USD at checkout. This puts your order in the green lane for warehouse prioritization and utilizes premium air couriers (like DHL/FedEx).

⚠️ Please note that we cannot ship to P.O. Box or military APO/FPO addresses. Real street addresses must be provided to ensure delivery of our large parcels.

Your delivery timeline depends on your shipping option and location. Please find our estimated transit times (excluding 1-2 business days for order processing) below:

Destination Region            Free Standard Shipping        Expedited Shipping (+$29.90)
United States (US)             7 - 12 business days               3 - 5 business days
United Kingdom (UK)        6 - 9 business days                 3 - 5 business days
Europe (EU countries)       7 - 12 business days               3 - 6 business days
Canada                                  7 - 12 business days               3 - 5 business days
Australia                                7 - 12 business days               3 - 6 business days
New Zealand                        8 - 15 business days               3 - 6 business days

* Please note that international logistics may experience slight delays during peak holiday seasons (such as Christmas, Thanksgiving, or Easter). Thank you so much for your warm understanding and patience!

You are in completely safe hands with MorisMos!

We prioritize keeping your personal information safe. Our store utilizes full SSL encryption (HTTPS) across the entire site to prevent eavesdropping or tampering. We process all checkouts through world-class, top-notch electronic security processors including PayPal and Shopify Payments.

This means your credit card details or PayPal credentials are never stored on our servers and are encrypted at the highest PCI-DSS level.

Absolutely! We love wholesale partnerships.

If you represent a retail store, planning a massive corporate event, custom wedding favors, or party decoration, we'd be thrilled to assist you with wholesale tier pricing and bulk production timelines.

Please reach out directly to our commercial team at support@morismos.com with your estimated quantity and shipping destination.

We want you and your loved ones to be 100% happy with your new fluffy companion. We offer a 30-day worry-free return policy from the date of delivery.

To be eligible for a refund, the plush toy must be in its original condition: unused, unwashed, and still containing all original tags and packaging.

⚠️ Reminder: Custom embroidered products and items purchased on final sale/clearance cannot be returned or exchanged unless there is an structural quality defect.

Getting a refund is smooth and simple. Just follow these steps:

1. Send an email to support@morismos.com with your Order Number and photos of the item in its current condition.
2. Our team will review and reply within 24 hours with the authorized return shipping address.
3. Ship the item back using a courier of your choice. (Return shipping fees are the customer's responsibility unless the item arrived damaged or defective).
4. Once we inspect your package, a refund will be processed back to your original payment method (Credit card or PayPal) within 1-3 business days.

We sincerely apologize for any inconvenience caused. At MorisMos, we maintain strict quality standards for every product. However, occasional damage may occur during transit.

If your plush toy arrives damaged, defective, or does not meet our quality standards, please follow these steps:

1. Take clear photos or videos of the damaged or defective item within 48 hours of delivery.
2. Email us at support@morismos.com and include:      
   📞Your order number
   🎨Photos or videos showing the issue
3. Our customer support team will review your case and respond within 24 hours.

Once the issue is confirmed, we will send you a replacement plush toy at no additional cost, including shipping fees.

Your satisfaction is our top priority, and we'll do our best to make things right as quickly as possible.

We stand behind the quality of every MorisMos plush. If something isn't right, we'll make it right.

Once we receive and inspect your returned item, we will process your refund within 1–3 business days.

The time it takes for the refunded amount to appear in your account depends on your payment method:

PayPal: Usually processed immediately or within 1 business day.

Credit/Debit Card:3–5 business days.

If you have not received your refund after the expected timeframe, please contact us at support@morismos.com and we'll be happy to assist you.

For your peace of mind and to ensure prompt processing, we handle all physical returns at our dedicated US Logistics & Fulfillment Hub:

🏠 Official US Returns Port 
MorisMos Logistics Hub (Attn: Returns Dept)                                       
Address: 27949 Diaz Rd
City/State/Zip: TEMECULA, CA  92592                      
Phone Number: 626-638-6781
*Please make sure to write Order [Your Order Number Here] on the shipping label

⚠ Crucial Notice Before Shipping:
Please DO NOT ship any packages to the address above without contacting our support team (support@morismosplush.com) first. Packages arrived without an active, pre-authorized RMA (Return Merchandise Authorization) number cannot be identified by our warehouse database and will be rejected at the receiving dock.